Another great achievement: Our clients IBL Ltd and Sky Deutschland have been recognized at the Loyalty Magazine Award 2020!

Being recognized as the “Best Regional Loyalty Program” at the renowned global Loyalty Magazine Awards 2020 – with numerous well-known international top brands as competitors – is one of an achievement! We are very proud to announce that our client IBL Ltd is the noble winner of this award.

But wait there is more! Our customer Sky Deutschland got recognized as “Highly Commened in the following two categories:  

  • Best Use of Communications  
  • Regional Award – Central & Eastern Europe

IBL and Sky were awarded at Loyalty Magazine Awards 2020

Meet the Winners: 2 State-Of-The-Art Loyalty Programs, Powered by Loyalty Prime’s Leading Loyalty Technology  

Would you like to learn more about the winners and their leading loyalty programs – powered by Loyalty Prime’s Software-as-Service Solution ‘Prime Cloud’? We have summarized the details for you!

IBL’s Wiiw Rewards: A Multi-Partner Loyalty Program With Data & Customer Centricity at Its Heart! 

IBL Ltd, a world-class diversified investment group based in Mauritius, launched their multi-partner program ‘wiiv rewards” in 2019 

Their mission? To drive customer loyalty and behaviour using a powerful rewards scheme, multi-channel communication and data-driven marketing 

The result? Wiiv rewards, a points-based program with more than 11 partners across various industries (such as supermarket, pharmacy, taxi service, winegrowers, DIY stores), that has been very powerful in delivering results from the start.   

With wiiv rewards, members can collect and redeem points in real-time across the partners’ network, and enjoy various additional benefits. They are also engaged with regular, personalized multi-channel communication. 

IBL and the program partners benefit in a number of ways:  

  • With the loyalty program the partners now have an effective USP against competitors fostering customer loyalty.  
  • They also benefit from an efficient data-driven marketing engine, which is used to deeply understand and drive customer behaviour – with some impressive results including significantly increased average basket sizes. 

6 months after launch the program has already acquired 15% of the population as members. The program exceeded set objectives and became a great success already in its first year. And now – as the icing on the cake IBL has won the “Best Regional Loyalty Program Award” at the global Loyalty Magazine Award 2020! 

But IBL does not pause here, instead they are continuously advancing the program planning to add new partners and program features every other month 

We at Loyalty Prime are very proud to serve IBL as their trusted, strategic loyalty technology provider and congratulate them wholeheartedly on their success! Interested to find out more? Read a summary of the project here.

Sky Deutschlands’ “Sky Extra”: The Innovative Experiential Rewards Program With the Mission to Flip Customer Loyalty on Its Head!

Sky is one of the main entertainment and TV streaming service providers in Germany, Austria and Switzerland serving more than four million customers. Their TV-program-offerings range from best of live sports, exclusive series, latest films, diverse children’s programs and exciting documentaries – many of them Sky Originals. Sky Deutschland is part of the Comcast Group and belongs to Europe’s leading entertainment group Sky Limited. 

In 2019 Sky introduced the rewards program Sky Extra in Germany. It is Sky’s mission to flip customer loyalty on its head and demonstrate loyalty to their customers! 

With Extra, Sky wants to show their customers how important they are to Sky. As a Sky customer, Extra offers exclusive services, the latest Sky technology and products and the chance to enjoy unique experiences. And the longer customers stay with Sky, the more exclusive benefits they will enjoy. 

Sky Extra brings customers even closer to what they love – in addition to their Sky subscription. Customers can expect regularly changing benefits: special services, special conditions for Sky products or the opportunity to participate in weekly competitions for exclusive events and experiences. For example, being a VIP at sporting events or experience film premieres on the red carpet. 

Driving customer loyalty has thus been elevated to a whole new level by Sky using a variety of modern and innovative loyalty program features, which create a unique win-win situation for both the customers and Sky. Amongst these: the utilization of experiential and emotional incentives and rewarding the tenure of being a loyal customer. 

Well done, Sky, again we are extremely proud and happy to serve you as your trusted, strategic technology partner!

Enabling the Award-Winning Loyalty Programs: Loyalty Prime’s Market-Leading Loyalty Software-as-a-Service Solution ‘Prime Cloud’ 

The two wins demonstrate what we do best: powering innovative customer loyalty programs that delight customers and drive success for the program operators 

  • Our feature-rich Software-as-a-Service technology allows our clients to quickly set-up and efficiently manage state-of-the-art loyalty programs. 
  • Program operators can chose from a huge variety of incentive mechanisms and loyalty features: points-based loyalty programs, tier-based loyalty programs, multi-partner set-ups, subscription-based programs, experiential rewards, surprise & delight elements, gamification as well as data-driven direct marketing and highly targeted promotions are just a few of the possibilities Prime Cloud provides out of the box to our clients. 
  • Our API-first approach, following the Open API standard, ensures easy integrateability into any IT system landscape – meaning you can go live and start generating results fast – without bothering your IT team with complex set-up projects! 

Want to learn more about Prime Cloud’s award-winning feature-set? Read more here!  

And the best is: Our expertise ranges across industries driving innovation true to the saying “the best of all worlds”. We already serve leaders in numerous industries: from retail & ecommerce as well as travel, hospitality and automotive to insurance, banking, pharma and telecommunication to sports and entertainment!  

Each industry has its individual needs and best-practices and we have them all: combined into one market-leading loyalty technology – fully configurable to each client’s needs.  

What that means for our clients? They can benefit from a huge variety of loyalty features readily available to quickly launch and successfully manage their innovative customer loyalty programs – just like IBL and Sky! 

So, if a truly successful loyalty program is something you are interested in for your company, please do not hesitate to contact us! We have done it multiple times – and are very much looking forward to doing it again: Creating award-winning loyalty programs for and with our valued customers!

 

About The authors

Anja Zschoernig

Anja Zschoernig

Head of Marketing | Loyalty Prime
With her 10+ years of experience in the loyalty industry as well as in digital product management and marketing, there is no question for Anja: excellently set-up customer loyalty programs, motorized by the right tech stack, make the heart of every data-driven marketer sing! As Loyalty Prime’s Head of Marketing, she loves to inform and inspire about the great possibilities of powerful customer loyalty programs and Loyalty Prime’s award-winning technology!
Claudia Scharf

Claudia Scharf

Director Customer Success | Loyalty Prime

Claudia loves and breathes customer success – she connects with our customers whenever possible and gets excited about their business models and loyalty strategies. As a former consultant she is keen on finding solutions to challenges and likes to constantly improve our customers’ loyalty programs using our SaaS-platform Prime Cloud. Claudia is a Certified Loyalty Marketing Professional (CLMP) always on the hunt for loyalty best practices and trends.