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When Managing Your Loyalty Program Becomes as Easy & Enjoyable as a “Walk in the Park”

Not only does Prime Cloud offer everything required to successfully manage a state-of-the-art loyalty program – it delivers its outstanding feature-set within an exceptionally well thought-out, highly intuitive, easy and pleasant to use User Interface on top of that.

Powerful Admin Panels for All User Groups

Each of the stakeholders and user groups that will be involved in the management of your loyalty program can be given a module-wise access to Prime Cloud – perfectly catered to their needs, rights & roles. Examples could include:

Helpdesk / Call Center Agents
  • Access to the Helpdesk Module
  • Access to relevant reports in the Report Module
Loyalty Marketing Managers
  • Access to the Loyalty Marketing & Promotion Engine
  • Access to relevant reports in the Report Module
POS / Outlet Manager
  • Access to the relevant Outlet Modules, that allow merchants to for example:
    • Access member data specific to their outlets (e.g. transaction history, points balance, benefit eligibility)
    • Sign up new members to the loyalty program
    • Authenticate campaign vouchers or coupons
  • Access to relevant reports in the Report Module
Partner Managers
  • Access to the relevant Points Clearing / Settlement Views
  • Access to relevant reports in the Report Module
Loyalty Program Admin Managers
  • Access to the Business Rule Module, that allows admins to for example:
    • Define & edit base incentivation rules
    • Set up & edit virtual currency rules
    • Create & edit tier level & member group settings
    • Define & edit real currency settings (unlimited number of real money currencies can be managed and currency exchange rates can be flexibly managed)
  • Access to relevant reports in the Report Module
Management & C-Level

Access to relevant reports in the Report Module

Security Levels & Audit Tracking

To ensure that all Prime Cloud users receive access to the modules & functionalities perfectly catered to their individual needs, rights & roles, the module-wise access as well as security levels can flexibly be assigned on a per user and / or user group basis. Additional Advantage: The Prime Cloud Activity Logging will give you audit-proof records and added security, as you will have access to the detailed documentation of the actions carried out within Prime Cloud, e.g. who changed promotion rules, when, and by which values.

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