Pricing Editions for All Types of B2B & B2C Businesses
Our enterprise-grade Loyalty SaaS Solution ‘Prime Cloud’ empowers online, offline, and omnichannel businesses across all industries to quickly launch and successfully manage powerful Loyalty Programs – no matter whether B2B, B2C, or B2E.
All of our Software Editions provide you with a fully scalable and highly configurable Loyalty Program Solution to profitably incentivize and drive the customer behavior you seek!
In addition to the Loyalty Software features delivered within the Editions, you can benefit from optional modules that are fully integrated with Prime Cloud, including state-of-the-art campaign management, advanced data & BI tools as well as high-end white label member portals that you can brand according to your CI.
Ready to grow your top and bottom line with a cutting-edge Loyalty Program?
B2C / B2E B2B
S – Loyalty Essentials
Foundational Points Based Loyalty Program
For businesses that need a strong foundation.
KEY FEATURES
- Advanced Program Configuration
- Points Based Loyalty Program
- Build Direct Relationships With Your Customers
- Deeply Understand, Incentivize & Drive:
- Transactional Behavior
- Program Related Behavior
- Loyalty Marketing Suite
- Program Admin & Management
+ can be extended with Add-Ons
M – Loyalty Pro
Advanced Points & Tier Based Program
For businesses with advanced Loyalty Program needs.
KEY FEATURES
- All Features of Edition S
+ PLUS:
- Loyalty Tiers
- VIP Groups
- Deeply Understand, Incentivize & Drive Non-Transactional Behavior
- Additional Reward/ Redemption Types
- Advanced Loyalty Marketing Suite
+ can be extended with Add-Ons
L – Loyalty Guru
Multi-Partner Loyalty Program
For businesses looking for a highly advanced Multi-Partner Program.
KEY FEATURES
- All Features of Edition M
+ PLUS:
- Multi-Partner Program Set-Up
- Partner Accounts & Cross-Partner Liability Settling
- Promotion Couponing
- Member Householding Functionality
- Advanced Rights & Roles Management
+ can be extended with Add-Ons
S – Loyalty Essentials
Foundational Points Based B2B Loyalty Program
For businesses that need a strong B2B Loyalty Program Foundation.
KEY FEATURES
- Advanced Program Configuration
- Points Based Loyalty Program
- Build Direct Relationships With Your Buyers & Business End Users
- Direct-to-Buyer Incentives
- Deeply Understand, Incentivize & Drive:
- Transactional Behavior
- Program Related Behavior
- Loyalty Marketing Suite
- Program Admin & Management
+ can be extended with Add-Ons
M – Loyalty Pro
Advanced Points & Tier Based B2B Program
For businesses with advanced B2B Loyalty Program needs.
KEY FEATURES
- All Features of Edition S
+ PLUS:
- Advanced Business Member Householding Functionality
- Loyalty Tiers
- VIP Groups
- Deeply Understand, Incentivize & Drive Non-Transactional Behavior
- Additional Reward/ Redemption Types
- Advanced Loyalty Marketing Suite
+ can be extended with Add-Ons
Discover the Award-Winning Feature-Set of Our Loyalty Software Editions
B2C / B2E B2B
B2C/B2E Loyalty Software Editions
| Features | Edition S | Edition M | Edition L | |
|---|---|---|---|---|
| Program Design Configuration & Set-Up Highly Configurable Business Rules, Custom Data Structures, and Rich Integration Options. |  |
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Configurable Business Rules  With Prime Cloud the power is in your hands: you can configure your Loyalty Program to match your individual industry and business needs, your margins, customers and customer spend patterns, as well as your Loyalty Program goals. |
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| – Details as Listed in the Respective Feature – |  |
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| Custom Data Structures Prime Cloud enables you to choose and easily set-up your individual data structures that can then be used for incentivization, segmentation as well as tracking and analysis, mirroring for example your existing logic in systems such as your CRM, ERP, PMS, or data warehouse. |
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| Integrations Integrate Prime Cloud seamlessly with your existing IT system landscape and tech stack. |
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| Loyalty Program Member Management Premium Membership Management and Member Householding Functionality. | |
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| Loyalty Program Membership Management Prime Cloud allows easy enrollment of your members and takes care of the management of the members’ loyalty accounts in a reliable, audit-proof manner – in real-time, if desired, and scalable in the scope and speed that you require. |
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| Member Householding Functionality With Prime Cloud you can create an account-based hierarchy that allows different members of a household, family, or business (as examples) to earn incentives into a single ‘master’ account, allowing a cumulative balance. |
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| Main Loyalty Program Types Rich Loyalty Program Modules such as Points-Based, Tiered-, VIP-, or Referral Program | |
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| Points Program Module Easily configure & manage a state-of-the-art Points Based Loyalty Program. This includes highly advanced business rule configurations (such as virtual currency rules, exceptions, limitations, points locking, points reversals and more). |
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| Tier Level Module Set up program status levels and flexibly assign upgrade, retention and benefit rules, depending on various criteria (such as number of status points earned or spend frequency). |
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| VIP/ Interest Based Loyalty Program Module Configure & manage special member groups such as a “Baby’s Club” or “VIP Circle”, that can then be engaged with relevant communication, promotions and incentives targeted to their special interests & needs. |
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| Referral Program Module Incentivize your members for referring your brand and unlock one of the most effective types of marketing available: word of mouth marketing! |
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| Multi-Partner Program Module Configure & manage a Coalition Loyalty Program with multiple program partners. Includes partner-specific earn & redemption rules, liabilities settling with partners and more. |
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| Advanced Tracking, Incentivizing & Rewarding Highly Configurable Tracking, Earn & Redemption Rules, Rich Rewarding Options & Voucher Module. | |
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| Configurable Earn Events Flexibly configure which types of behavior you would like to track and incentivize your members for. & 360° Customer Behavior Tracking |
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| Configurable Incentive Types Flexibly configure which types of incentives you would like to give out to your members for your defined events. |
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| Configurable Earn Rules Define exactly in which rule-sets you would like to incentivize the desired customer behavior to deliver a high ROI. Examples include: How many points do your members earn for the various customer behavior types (earn events), and are there are any limitations or exceptions to this? |
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| Configurable Reward/ Redemption Types Configure for what points can be redeemed and/or what other types of rewards your members will receive. |
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| Configurable Redemption Rules Define detailed redemption rules, such as the value of the virtual currency (such as points) upon redemption, validity of the points etc. |
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| Advanced Voucher Module Prime Cloud offers rich voucher capabilities, so that customers can be rewarded with vouchers directly or redeem their loyalty currency for money/service/product/ discount vouchers, etc. |
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| Loyalty Marketing SuiteAdvanced Marketing Suite with Rich Promotion-, Campaign-, Communication- & Targeting-Features. | |
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| Promotion & Campaign Engine Module Easily create and manage powerful, targeted promotions to drive the behavior you seek with Prime Cloud’s state-of-the-art Promotion Module. Includes advanced, highly configurable promotion rules. |
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| Event-Triggered Communication Module Configure triggered notifications or communications to members based on their Loyalty Program related behavior. Examples include welcome e-mail, membership upgrade, points expiry, redemption transaction, birthday mail and more. |
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| Targeting & Segmentation Use Prime Cloud to target promotions, incentivization and communication based on segments. You can upload your own segments or use Prime Cloud to create segments based on member behavior or attributes (Premium Feature). |
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| Reporting & BIData Analysis, Reporting and BI Features to Easily Steer Your Loyalty Program to Success. | |
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| Customer Insight, Analytics & BI: Track 360° customer behavior and unleash the immense power of a data driven and customer-centric continuous optimization & management approach. |
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| Loyalty Program Admin & Management:State-of-the-Art Program Admin UI, Customer Service, Accounting and Auditing Capabilities. | |
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| Loyalty Platform Admin UI Prime Cloud offers everything required to successfully manage a state-of-the-art Loyalty Program within a well thought-out, highly intuitive and pleasant to use user interface. |
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| Customer Service Module Allow your customer service team to view and manage member accounts. The comprehensive member dashboard includes all relevant Loyalty Program related data (such as points balance statement, points expiry dates, status level) and allows manual actions, such as points transfer, account merge or card management. |
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| Loyalty Program Accounting Module Prime Cloud powers audit-proof documentation of points and reward liabilities for accounting. It also enables cross-partner/ cross-departmental points clearing and settlement in a coalition/ more complex Loyalty Program (Premium Feature). |
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| Loyalty Platform Auditing Functionality Prime Cloud tracks & logs activities performed within the platform for security and auditing purposes. |
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| Add-On Loyalty Programs TypesEngaging Add-On Features such as Surprise & Delight, Gamification, Cashback or Subscription Loyalty. | |
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| Surprise & Delight Module Allow your members to receive a surprise reward or benefit once they reach an internally predefined but externally undisclosed interaction level with your company. This is another great lever to boost customer satisfaction rates and can also earn you some beautiful word-of-mouth marketing. |
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| Gamification Loyalty Module Spice up your Loyalty Program with gamified elements such as leaderboards, raffles, and digital batches as an alternative incentive type. |
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| Cashback Loyalty Program Module With Prime Cloud you can also easily manage “cashback rewards”. Allow your members to receive direct cashback for their purchases/ other designated customer behavior or to redeem their points for cashback. |
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| Subscription Loyalty/ Paid Program Module Introduce a fee that customers pay to take part in your Loyalty Program or to gain access to a premium level within it. In return for their fee, they receive access to an engaging set of benefits that you can define as desired. |
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| Co-Branded Credit Card Loyalty Module Introduce a co-branded credit card with a bank partner of your choice and define earn rules for your members when using the credit card. |
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| Platform Add-On Technology Top-Notch Add-On Technology Fully Integrated with Prime Cloud. | |
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| Communication: Benefit from top notch member communication solutions fully integrated with Prime Cloud such as whitelabel member portals as well as email & campaign management. |
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| Data: Unleash the immense power of a data driven continuous optimization & management approach using the high-end BI & data analytics tool Google Looker, which is fully integrated with Prime Cloud. |
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| Professional Services Professional Services Delivered as Part of Our Award-Winning ‘Calibrate – Configure – Go – Achieve’ Methodology. | |
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| Calibrate: Benefit from our comprehensive Loyalty experience! Based on your requirements and goals we create a powerful Loyalty Program design for you. |
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| Configure & Go: With the help of our experienced onboarding team & services your Loyalty Program will be up and running within an extremely fast time-to-market. |
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| Achieve: Comprehensive onboarding, readily available 24/7 customer service and a dedicated customer success team give you all the knowledge and help you need drive your Loyalty Program to great success using Prime Cloud. |
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| CONTACT US FOR PRICING | CONTACT US FOR PRICING | CONTACT US FOR PRICING | ||
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All of the features listed in the drop-down are included in this Edition. | |||
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Use the drop-down arrow to discover which features are included in the Edition! | |||
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Use the drop-down arrow to discover which features are included in the Edition! | |||
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These features can be booked as an Add-On to your desired Prime Cloud Edition/ please contact us for included services. | |||
B2B Loyalty Software Editions
| Features | Edition S | Edition M | Edition L | |
|---|---|---|---|---|
| Program Design Configuration & Set-Up Highly Configurable Business Rules, Custom Data Structures, and Rich Integration Options. | |
|
|
|
| Configurable Business Rules With Prime Cloud the power is in your hands: you can configure your Loyalty Program to match your individual industry and business needs, your margins, customers and customer spend patterns, as well as your Loyalty Program goals. |
||||
| – Details as Listed in the Respective Feature – | |
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| Custom Data Structures Prime Cloud enables you to choose and easily set-up your individual data structures that can then be used for incentivization, segmentation as well as tracking and analysis, mirroring for example your existing logic in systems such as your CRM, ERP, PMS, or data warehouse. |
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| Integrations Integrate Prime Cloud seamlessly with your existing IT system landscape and tech stack. |
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| Loyalty Program Member Management Premium Membership Management and Member Householding Functionality. | |
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| Loyalty Program Membership Management Prime Cloud allows easy enrollment of your members and takes care of the management of the members’ loyalty accounts in a reliable, audit-proof manner – in real-time, if desired, and scalable in the scope and speed that you require. |
|
|
|
|
| Member Householding Functionality With Prime Cloud you can create an account-based hierarchy that allows different members of a household, family, or business (as examples) to earn incentives into a single ‘master’ account, allowing a cumulative balance. |
|
|
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| Main Loyalty Program Types Rich Loyalty Program Modules such as Points-Based, Tiered-, VIP-, or Referral Program. | |
|
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| Points Program Module Easily configure & manage a state-of-the-art Points Based Loyalty Program. This includes highly advanced business rule configurations (such as virtual currency rules, exceptions, limitations, points locking, points reversals and more). |
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| Tier Level Module Set up program status levels and flexibly assign upgrade, retention and benefit rules, depending on various criteria (such as number of status points earned or spend frequency). |
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| VIP/ Interest Based Loyalty Program Module Configure & manage special member groups such as a “Baby’s Club” or “VIP Circle”, that can then be engaged with relevant communication, promotions and incentives targeted to their special interests & needs. |
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| Referral Program Module Incentivize your members for referring your brand and unlock one of the most effective types of marketing available: word of mouth marketing! |
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| Multi-Country Loyalty Program Module Easily set up and manage a multi-country Loyalty Program with Prime Cloud’s Multi-Country Loyalty Module. Includes global program administration and/ or per-country administration as well as country-specific data structures and business rules. |
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| Advanced Tracking, Incentivizing & Rewarding Highly Configurable Tracking, Earn & Redemption Rules, Rich Rewarding Options & Voucher Module. | |
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| Configurable Earn Events Flexibly configure which types of behavior you would like to track and incentivize your members for. & 360° Customer Behavior Tracking |
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| Configurable Incentive Types Flexibly configure which types of incentives you would like to give out to your members for your defined events. |
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| Configurable Earn Rules Define exactly in which rule-sets you would like to incentivize the desired customer behavior to deliver a high ROI. Examples include: How many points do your members earn for the various customer behavior types (earn events), and are there are any limitations or exceptions to this? |
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| Configurable Reward/ Redemption Types Configure for what points can be redeemed and/or what other types of rewards your members will receive. |
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| Configurable Redemption Rules Define detailed redemption rules, such as the value of the virtual currency (such as points) upon redemption, validity of the points etc. |
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| Advanced Voucher Module Prime Cloud offers rich voucher capabilities, so that customers can be rewarded with vouchers directly or redeem their loyalty currency for money/service/product/ discount vouchers, etc. |
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| Loyalty Marketing SuiteAdvanced Marketing Suite with Rich Promotion-, Campaign-, Communication- & Targeting-Features. | |
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| Promotion & Campaign Engine Module Easily create and manage powerful, targeted promotions to drive the behavior you seek with Prime Cloud’s state-of-the-art Promotion Module. Includes advanced, highly configurable promotion rules. |
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| Event-Triggered Communication Module Configure triggered notifications or communications to members based on their Loyalty Program related behavior. Examples include welcome e-mail, membership upgrade, points expiry, redemption transaction, birthday mail and more. |
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| Targeting & Segmentation Use Prime Cloud to target promotions, incentivization and communication based on segments. You can upload your own segments or use Prime Cloud to create segments based on member behavior or attributes (Premium Feature). |
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| Reporting & BIData Analysis, Reporting and BI Features to Easily Steer Your Loyalty Program to Success. | |
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| Customer Insight, Analytics & BI: Track 360° customer behavior and unleash the immense power of a data driven and customer-centric continuous optimization & management approach. |
||||
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| Loyalty Program Admin & Management:State-of-the-Art Program Admin UI, Customer Service, Accounting and Auditing Capabilities. | |
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| Loyalty Platform Admin UI Prime Cloud offers everything required to successfully manage a state-of-the-art Loyalty Program within a well thought-out, highly intuitive and pleasant to use user interface. |
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| Customer Service Module Allow your customer service team to view and manage member accounts. The comprehensive member dashboard includes all relevant Loyalty Program related data (such as points balance statement, points expiry dates, status level) and allows manual actions, such as points transfer, account merge or card management. |
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| Loyalty Program Accounting Module Prime Cloud powers audit-proof documentation of points and reward liabilities for accounting. It also enables cross-partner/ cross-departmental points clearing and settlement in a coalition/ more complex Loyalty Program (Premium Feature). |
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| Loyalty Platform Auditing Functionality Prime Cloud tracks & logs activities performed within the platform for security and auditing purposes. |
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| Add-On Loyalty Programs TypesEngaging Add-On Features such as Surprise & Delight, Gamification, Cashback or Subscription Loyalty. | |
|
|
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| Surprise & Delight Module Allow your members to receive a surprise reward or benefit once they reach an internally predefined but externally undisclosed interaction level with your company. This is another great lever to boost customer satisfaction rates and can also earn you some beautiful word-of-mouth marketing. |
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| Gamification Loyalty Module Spice up your Loyalty Program with gamified elements such as leaderboards, raffles, and digital batches as an alternative incentive type. |
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| Cashback Loyalty Program Module With Prime Cloud you can also easily manage “cashback rewards”. Allow your members to receive direct cashback for their purchases/ other designated customer behavior or to redeem their points for cashback. |
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| Subscription Loyalty/ Paid Program Module Introduce a fee that customers pay to take part in your Loyalty Program or to gain access to a premium level within it. In return for their fee, they receive access to an engaging set of benefits that you can define as desired. |
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| Co-Branded Credit Card Loyalty Module Introduce a co-branded credit card with a bank partner of your choice and define earn rules for your members when using the credit card. |
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| Platform Add-On Technology Top-Notch Add-On Technology Fully Integrated with Prime Cloud. | |
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|---|---|---|---|---|
| Communication: Benefit from top notch member communication solutions fully integrated with Prime Cloud such as whitelabel member portals as well as email & campaign management. |
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| Data: Unleash the immense power of a data driven continuous optimization & management approach using the high-end BI & data analytics tool Google Looker, which is fully integrated with Prime Cloud. |
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| Professional Services Professional Services Delivered as Part of Our Award-Winning ‘Calibrate – Configure – Go – Achieve’ Methodology. | |
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| Calibrate: Benefit from our comprehensive Loyalty experience! Based on your requirements and goals we create a powerful Loyalty Program design for you. |
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| Configure & Go: With the help of our experienced onboarding team & services your Loyalty Program will be up and running within an extremely fast time-to-market. |
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| Achieve: Comprehensive onboarding, readily available 24/7 customer service and a dedicated customer success team give you all the knowledge and help you need drive your Loyalty Program to great success using Prime Cloud. |
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| CONTACT US FOR PRICING | CONTACT US FOR PRICING | CONTACT US FOR PRICING | ||
|
All of the features listed in the drop-down are included in this Edition. | |||
|
Use the drop-down arrow to discover which features are included in the Edition! | |||
|
Use the drop-down arrow to discover which features are included in the Edition! | |||
|
These features can be booked as an Add-On to your desired Prime Cloud Edition/ please contact us for included services. | |||
No Matter Where You Are at – Our Solution Set Empowers You to Succeed With Your Loyalty Marketing Strategy!
We have powered successful Loyalty Programs for companies in dozens of countries worldwide. Our extensive experience spans across many industries and types of businesses. So, no matter where you are at, be it a newbie to the Loyalty Program world, or already an “old rabbit” wanting an upgrade to your existing solution, we have the expertise to deliver what you are looking for.
To give you a taste of the comprehensive business scenarios we can help with, we have summarized a few examples below.
Not finding yours? Contact us and our Loyalty Experts for sure will help you too!
Yes, our team of Loyalty Experts is here to help with our award-winning “Calibrate – Configure – Go – Achieve” Methodology! Based on a simple interview around your needs and program goals, we develop a best practice loyalty program design that integrates our decades of loyalty experience. Contact us today to find out more!
Yes, our customer Loyalty Experts are happy to walk you through our different Software Editions and help you choose your perfect one! Click here to get in touch with them.
A great choice! Driving both transactional behavior (customer spends) and non-transactional behavior (such as brand advocacy/ customer referrals, social media engagement as well as brand engagement & co-creation) is a great set of goals that our Edition M and L empower you to deliver! Contact our Loyalty Experts to learn more.
Yes! With Prime Cloud you can incentivize & track 360° customer data and use that data to optimize not only your marketing initiatives, but also your company as a whole. Curious to find out more? Contact us today!
Yes, absolutely. With our Add On Loyalty Program Modules such as the Surprise & Delight and Gamification Modules, as well as the unlimited options for configuring your Loyalty Program with our ‘Prime Cloud’ Loyalty Software, you have the ideal tools to create a Loyalty Program that turns heads! Contact us to uncover all of the amazing options our Loyalty Platform helps you unlock!
Yes absolutely. Our Loyalty Platform ‘Prime Cloud’ is built in a modular way so you can extend your chosen Edition over time! ‘Prime Cloud’ is also highly scalable, so you can start with a small number of members and grow as your Loyalty Program becomes more popular. Contact our team for details.
Yes, we have developed our award-winning “Calibrate – Configure – Go – Achieve” Methodology just for that! With us, your Loyalty Program will be up and running with an extremely fast time-to-market. An optional Express Service can add extra speed if you would like. Contact us to find out more!
Yes, definitely! With our dedicated migration services team, we can transfer all of your existing data to our ‘Prime Cloud’ Loyalty Platform and have your newly upgraded Loyalty Program up and running fast. Contact us to learn more!
Of course, we can! Here are some of the options:
- Make use of the Pay-With-Points Functionality that enables your members to redeem their points for your standard product set. This comprehensive feature is available as a standard in all of our Editions!
- Make use of our highly engaging Voucher Module to reward your customers with vouchers (money vouchers, product vouchers, service vouchers) or gift cards (we offer standard integrations with great gift card providers by the way).
- Make use of our amazing partner network: if you would like to offer a rewards shop, but do not want to manage this yourself, you can also make use of one of our partners to help you do so!
Contact us today to find out more!
Yes, we have extensive experience with developing enterprise-grade, global Loyalty Programs that involve high member numbers and complex Loyalty Program set-ups, including individual per-country or global program administration. Get in touch with our Loyalty Experts and they’d be happy to walk you through the process.
Frequently Asked Questions
Our Loyalty Software is delivered in a SaaS model with a simple & transparent cost structure. Your monthly subscription cost depends on which Edition you choose as well as the amount of hosting infrastructure you need based on your member and transaction count for example. This is great news, as you only pay for what you really need. Contact us today for more details!
Using our “Calibrate – Configure – Go Methodology,” we can have your loyalty program designed, configured, and launched with an extremely fast time to market. Contact our Loyalty Experts to get the details!
Our Loyalty Experts are ready to walk you through the incredible customer experience that our Loyalty Software ‘Prime Cloud’ consistently delivers for loyalty programs. Contact us here to book your demo.
Our highly flexible Loyalty SaaS Solution unlocks an immense plethora of options for your individual requirements. Contact us to clarify your requirements and we will get back to you with an answer ASAP!
A Loyalty Program delivers extremely valuable benefits to your company. Now which costs will be involved to drive these benefits and a positive ROI? We have summarized them for you and are happy to help you on this in more detail – simply get in touch with one of our Loyalty Experts!
Here are the typical costing factors for a Loyalty Program:
- Loyalty Technology SaaS Fee
- Expected number of members
- Types of features within your loyalty program
- How much you give to members as incentives
- How much you spend on your program marketing and member communication
- Personnel required to implement and manage the program on a regular basis (which can be kept to a minimum with the right technology to power your loyalty engine!).
Curious to learn more? Contact our Loyalty Experts today!
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